Refund Policy

Your satisfaction is our priority at Official Open Farm Outlet. We want you to feel confident in your purchase, which is why we offer a flexible and customer-friendly refund policy.

We accept returns within 60 days of the delivery date. If you are not completely satisfied with your purchase for any reason, you may return it for a refund. Items must be in their original condition and packaging where applicable.

We believe that returning an item should not cost you extra. All returns are free of charge. Simply initiate a return through our customer service portal, and we will provide you with a prepaid return shipping label.

Once we receive your returned item, our team will inspect it and process your refund. Please allow 5-10 business days for the refund to be credited back to your original method of payment. You will receive an email notification once your refund has been processed.

For health and safety reasons, certain items such as opened food bags may be subject to inspection. However, we stand by our quality guarantee, so please reach out to us if you encounter any issues.

If you have any questions about our refund policy, please contact us at support@sopenfarmpet.shop. Visit sopenfarmpet.shop for more details.